Privacy & Security Policies

Cilantro The Cooks Shop Privacy & Security Policies

Last Updated: September 4, 2012

Purpose of the Privacy Policy

The purpose of the Privacy Policy at Cilantro The Cooks Shop and www.cilantrocooks.com is to provide you, our customer, with an outline of our practices and guidelines for the collection and use of your personal data while visiting our website. We understand how important your privacy is and we remain committed to respecting your privacy and keeping your personal information confidential at all times. By using any part of our website or sharing your contact information with us, you are accepting the practices described in this Privacy Policy. Our goal is to ensure that you have a safe and secure shopping experience.

Use of Cookies

Cilantro The Cooks Shop and www.cilantrocooks.com use your web browsers cookie function to provide an enhanced shopping experience and to improve the quality of service when visiting our website. Our web server places a cookie on your computer or device that assigns it an identification code allowing www.cilantrocooks.com to track your shopping experience. This enables us to provide you with services like a shopping cart, wish list, and to promote products you might find interesting based on your previous browsing history. In addition, cookies allow us to collect data about the amount of time spent at our shop, the date and time of visits, the pages viewed, and the search engine or site where you discovered us from.

We do not, and cannot, use cookies to retrieve personally identifiable information about you (such as your name, address, or email address) unless such information was knowingly and willingly supplied by you.

Customer Account Registration

While browsing our website, you may discover a product or products that you would like to purchase. At the time of purchase, you will create an account with www.cilantrocooks.com during the checkout process. When you create an account with us, we collect and store personally identifiable information about you in order to enhance future visits and to provide you with a customized shopping experience when visiting the website.

Please see our Security Policy below for information about payment and encryption policies.

What Information Do We Collect?

Once you voluntarily create an account, we collect personal information from you, such as your name, birthdate, shipping/billing address, telephone number, email address, credit card information, gender, occupation, personal interests, and other information. This information may be necessary to process your order. In addition, our system also maintains a record of your purchases. This information is used to enhance future visits and to provide you with a customized shopping experience when visiting the website.

How Do We Use Your Information?

The personal information you voluntarily disclose to Cilantro The Cooks Shop and www.cilantrocooks.com is used for internal purposes only and we will never sell, trade, or rent your personally identifiable information. We use your information internally to:

Information Disclosed

Sharing Information with Third Parties

Cilantro The Cooks Shop and www.cilantrocooks.com will never sell, trade, or rent your personal information and will never share this information with third parties outside Cilantro The Cooks Shop and www.cilantrocooks.com, its subsidiaries, affiliates, or necessary payment processors.

Links to Other Websites

From time to time Cilantro The Cooks Shop and www.cilantrocooks.com will link to other third party websites. These websites are out of our control and maintain their own privacy and security policies. By accessing these third party websites you adhere to their privacy and security policies at your own risk. We encourage you to review their privacy and security policies and to ask any questions before disclosing any personally identifiable information.

Purpose of the Security Policy

The purpose of the Security Policy at Cilantro The Cooks Shop and www.cilantrocooks.com is to provide you, our customer, with information about the security policies and procedures in place to protect your personal information. We strive to maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. We take every precaution to protect our users information. Our website is encrypted using software from WorldSecureSystems.com, a subsidiary company owned by the Adobe Corporation.

Purchases with PayPal Pro

To safeguard sensitive billing information delivered to us, www.cilantrocooks.com uses PayPal Pro and their software to authenticate, in real time, an online shopper through the use of said shopper’s personal password. Important: all credit card information is handled by PayPal Payments Advanced and zero credit card information is stored on our servers.

Industry Standard Encryption

PayPal Pro and PayPal Payments Advanced use industry standard encryption to process your credit card information.

Changes to Privacy & Security Policies


Cilantro The Cooks Shop and www.cilantrocooks.com reserve the right to modify, change, and/or update the Privacy & Security Policies at any time. Please see the beginning of this page for the date of the most current update to our privacy and security policies.

Newsletter Registration

By registering your email address with Cilantro The Cooks Shop and www.cilantrocooks.com, you agree and can choose to receive our newsletter. At any time, you may opt-out of the newsletter by following the procedures at the bottom of the newsletter. It may take 48-72 hours for the system to remove your email address.

Company Policies

Website monitoring, Enforcement, Legal Requests

Cilantro The Cooks Shop and www.cilantrocooks.com are not obligated to monitor the website or the use of our website, or to retain the content of any user session. Cilantro The Cooks Shop and www.cilantrocooks.com does however reserve the right to monitor, retain, review, and/or disclose any information at all times necessary to satisfy any applicable law, regulation, legal process, or governmental request or to cooperate with law enforcement and other authorities in investigating a claim of illegal activity. This includes using IP addresses to identify a user when we feel it is necessary to protect our service, website, customers, or others.

Change of Ownership or Control

If Cilantro The Cooks Shop and/or www.cilantrocooks.com becomes owned or controlled by other individuals or entities, the information we have collected may be transferred to such party or parties. In this case, such individuals or entities will follow this Privacy Statement in place of the current owners of Cilantro The Cooks Shop and www.cilantrocooks.com.

Public Comments

Cilantro The Cooks Shop and www.cilantrocooks.com are not responsible or liable for any content created by website users in the public sections of the website. You understand that any information you divulge in the public areas of this website, including any chat rooms, forums, blog comments, product reviews, or any content created on any social networking platforms such as Facebook, Twitter, LinkedIn, etc. is public information and not kept confidential by Cilantro The Cooks Shop and www.cilantrocooks.com. When posting information on this website or any website, use discretion within the public areas of the website.

Transmission Errors or Unauthorized Acts

Despite the best security policies and strongest encryption, no data transmission via the Internet can be guaranteed 100% secure. Therefore, while we strive to protect your personal information, Cilantro The Cooks Shop and www.cilantrocooks.com cannot ensure or warrant the security of any information you transmit to us or any information provided by our online products or services due to transmission errors or unauthorized acts. Cilantro The Cooks Shop and www.cilantrocooks.com will not be held liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. However, once we receive your information, we remain committed to respecting your privacy and keeping your personal information confidential at all times.

Passwords – Unsolicited phone calls/emails

Cilantro The Cooks Shop and www.cilantrocooks.com will never ask you for your password in an unsolicited phone call or email. If you receive an email or a phone call appearing to be from Cilantro The Cooks Shop or www.cilantrocooks.com asking for your password, do not disclose your password and immediately notify the authorities and delete the email and/or hang up the phone.

Cilantro The Cooks Shop and www.cilantrocooks.com reserve the right to modify, change, and/or update the Company Policies and the Privacy and Security Policies at any time.

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